CONFIDENTIALITY POLICY

1. IDENTIFICATION

Publisher: Pharmacie France Saint Louis, SELARL, with a capital of 10 000,00 € euros whose address is 1 rue de Seville 68300 Saint Louis

Email : pharmaciefrancetrade68[@]gmail.com

Phone: 03 89 67 46 00

Licence number: XXXXXXXXXXXX dated 20-03-2002

RPPS number: XXXXXXXXXXXX

Intra-community VAT number: FR39441161247

Registration number of the trade and registered companies register: 41161247

SIRET number: 44116124700024

APE number: 4773 Z Retail sale of pharmaceutical products in specialized shops

2. PREAMBLE

Pharmacie France Saint Louis processes personal data and health data about you in the context of the use of its website. In the case of electronic dispensing, the medicines file cannot be updated.

It respects the privacy of its users and protects their personal data.

3. PURPOSE

The purpose of this policy is to inform users of the methods of collection, processing and use of their personal data and of their rights in terms of the protection of personal data with regard to the provisions applicable in this area, in particular Law 78-17 of 6 January 1978 relating to information technology, files and freedoms, known as the “”Informatique et Libertés”” law, and the European regulation on the protection of personal data 2016/679.

4. WE DO PROCESS DATA?

The data concerning you are collected or processed in whole or in part for the following occasions: creation of your account on the site; realization of your order of products; the request for information for delivery; management of your orders and customer relations; personalization of our services and promotions; commercial offers and newsletters.

5. WHAT CATEGORIES OF DATA DO WE PROCESS?

In the course of using the website, several types of personal data may be collected. Mainly data collected corresponding to the following categories:

• data relating your identity (surname, first name, address, email address, etc.);
• data relating your payment methods;
• data relating your order (order number, details of products ordered, etc.);
• data relating to the follow-up of the commercial relationship (customer comments, product returns, etc.);
• data relating to the pharmacist/patient relationship (photos and messages from the “”boo-boo”” module);
• data relating to the payment of invoices;
• connection data (date, time, Internet address, visitor’s computer protocol, page consulted, etc.);

Mandatory data are indicated in the collection forms by an asterisk. If there is none, the data linked to these fields may not be provided.

6. FOR WHAT PURPOSES IS THE DATA COLLECTED?

Depending on the case, La Pharmacie France Saint Louis processes your data in whole or in part for :

• the management and monitoring of account creation and customer relations in general;
• the management and monitoring of orders, payments, deliveries, shipments and returns, as well as customer service/after-sales service;
• management of customer accounts;
• management of the pharmacist/patient relationship
• Sales and marketing management;
• quality and satisfaction measurement;
• sales surveys and personalisation of offers

7. TO WHOM ARE THEY TRANSMITTED?

The data processed is intended for the following persons, depending on the case

• our customer, web, marketing and accounting departments
• our possible subcontractors and contractual and commercial partners;

In addition, the data may be communicated to any authority legally entitled to know about it, in particular in the event of a judicial requisition by the judicial, police or administrative authorities.

8. HOW LONG IS THE DATA KEPT?

In accordance with Article 6 of the French Data Protection Act, personal data is kept for a period that does not exceed the time required for the purposes for which it was collected and processed, which is set at 3 years.

9. LEGAL BASIS FOR DATA PROCESSING

The processing of personal data is carried out on the following legal grounds

• The execution of the contract with the customer
• Express consent (checkbox, click…)
• Legitimate interest
• A legal processing of your personal data is made compulsory by a legal text

10. WHAT ARE YOUR RIGHTS?

In accordance with the provisions of the law of 6 January 1978, you have the right to access, question and rectify data concerning you. You also have the right to object, on legitimate grounds, to your personal data being processed, and the right to object to your data being used for canvassing purposes, in particular for commercial purposes. You also have the right, depending on the case, to have your data rectified, completed, updated, blocked, …

You may exercise your rights by contacting pharmaciefrancetrade68[@]gmail.com or at the address 1 rue de Seville 68300 Saint Louis

Some of your data may also be modified by you within your customer account. In case of confidentiality and protection of personal data, La Pharmacie France Saint Louis must ensure the identity of the user before responding to his request. Also, any request to exercise these rights must be accompanied by a copy of a signed identity document.

11. WHAT ARE THE SECURITY MEASURES IMPLEMENTED?

Eager to ensure the security of your data, La Pharmacie France Saint Louis takes all necessary precautions that are physical, logical, administrative or organizational, given the nature of the data it processes and the risks presented by the various treatments, to preserve the security of data and prevent them from being distorted, damaged or that unauthorized third parties have access.

These measures include

• Encrypted passwords, the customer is the only one to have this information
• Password reminder procedure with personal email

In case of subcontracting of part or all of a treatment of personal data, La Pharmacie France Saint Louis contractually imposes on its subcontractors guaranteeing the security and confidentiality of personal data through technical measures to protect such data and personal resouces.

12. SITE BELONGING TO THIRD PARTIES

Links presented on the website of La Pharmacie France Saint Louis can send you to external sites.

In this regard, your attention is drawn to the fact that the policies of protection of personal data of these sites may be different from this policy.

In this context, it is recommended that you read the personal data protection policy of each of the sites concerned.

In any event, the responsibility of La Pharmacie France Saint Louis can not be sought in the event that the content of one of the sites would contravene the legal and regulatory provisions in force.

COOKIES MANAGEMENT

13. COOKIES AND OTHER TRACKERS

WHY THIS COOKIES POLICY?

In a concern for information and transparency, La Pharmacie France Saint Louis has defined this policy to allow you to know more about:

• the origin and purpose of information processed during your navigation on the site;
• Your rights as to cookies and other tracers used by La Pharmacie France Saint Louis.

WHAT ARE COOKIES?

There are different types of cookies:

• session cookies, which disappear as soon as you leave the browser or the website;
• permanent cookies, which remain on your terminal until their lifetime expires or until you delete them using your browser’s functions.

WHY USE COOKIES?

We use cookies and other tracking devices for the following main purposes:

• to store information that you have entered or requested via forms that you fill in on our site;
• to count visitors, differentiate between visits and identify the way in which they use the site;
• to carry out statistics and analyses of the number of visitors and use of the site with a view to improving it;
• to enable the sharing of our site’s content on social networks;
• to manage your user session; – to save your choices regarding cookies;
• identify which site or search engine brought you to our site; – display personalised advertising banners
• display personalised advertising banners;

WHAT COOKIES DO WE USE?

The cookies and tracers used on the site are the following:

NAME COMPANY FUNCTION LIFETIME

1 _ga Google Web analytics and for statistical and traffic measurement purposes allowing website and application owners to better understand their users’ behaviour 2 years
2 _gat Google Web analytics and for statistical and traffic measurement purposes to help website and application owners better understand their users’ behaviour 24
3 _gid Google Web analytics and for statistical and traffic measurement purposes
allowing website and application owners to better understand their users’ behaviour 24 hours
4 _ceg.s Crazy Egg This cookie is used to identify your areas of interaction on the site. end of session
5 _ceg.u Crazy Egg This cookie is used to identify your areas of interaction on the site. end of session
6 __utma Google This cookie is used to distinguish unique visitors to the site. It is updated with each page view. 2 years
7 __utmb Google This cookie is used to track the visitor’s session. The use of this cookie coupled with the utmc cookie allows the tracking of visits (sessions) on a given site. 30mn
8 __utmc Google This cookie works in addition to the _utmb cookie to determine whether or not there is a new visit by the current visitor at the end of the session
9 __utmt Google This is a cookie used as part of the Google Analytics service 10mn
10 __utmz Google This cookie stores all the information useful for identifying a traffic source.

SOCIAL NETWORKS

In addition, on our site, social network sharing buttons may be integrated in order to allow you to share or make known content from our site to other people. The social network is likely to identify you thanks to this button even if you did not use

CONSENT

The installation of certain cookies is subject to your consent.

Therefore, on your first visit, you will be asked if you accept the cookies that require your consent before they are installed on your equipment.

If you consent in accordance with the terms and conditions that have been brought to your attention in the information banner on the site’s home page, i.e. by continuing your browsing, the above-mentioned cookies will be installed on your terminal.

You may at any time revoke your choice by the various means described in the “Delete and/or reject cookies” section.

DELETE AND/OR REJECT COOKIES? BROWSER SETTINGS

If the majority of browsers are set by default to accept the installation of cookies, you have the possibility, if you wish, to choose to accept all cookies or to reject them systematically, or to choose which ones you accept according to their senders. You can also set your browser to accept or reject cookies on a case-by-case basis before they are installed.

You can also regularly delete cookies from your terminal via your browser. Don’t forget to configure all the browsers on your various terminals (tablets, smartphones, computers, etc.).

For the management of cookies and your choices, the configuration of each browser is different.

It is described in the help menu of your browser, which will allow you to know how to modify your wishes regarding cookies.

As an example:

– for Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies ;
– for Safari™: https://www.apple.com/legal/privacy/fr-ww/cookies/ ;
– for Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 ;
– for Firefox™: https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences ;
– for Opera™: https://help.opera.com/en/latest/security-and-privacy/#clearBrowsingData.

The recording of a cookie in your terminal is essentially subject to your will, which you can express and modify at any time and free of charge through the choices offered to you by your browser software.

Thus, you can set your browser to refuse cookies. In this respect, your attention is drawn to the fact that by setting your browser to refuse cookies, certain functions, pages and areas of the site will not be accessible, for which we cannot be held responsible.

PUBLISHER OPT-OUT MODULES

You can also choose to disable Google Analytics cookies directly by going to the following page: https://tools.google.com/dlpage/gaoptout hl=fr.

OPPOSITION PLATFORMS

Several professional advertising platforms also offer you the possibility of refusing or accepting cookies used by their member companies.

These centralised mechanisms do not block the display of advertisements, but only prevent the installation of cookies that allow advertisements to be adapted to your personal interests.

For example, you can visit the www.youronlinechoices.com website to prevent the installation of these cookies on your terminal.

This site is proposed by digital advertising professionals grouped together within the European Digital Advertising Alliance (EDAA) and managed in France by the Interactive Advertising Bureau France. You will be able to find out which companies are registered with this platform and which offer you the possibility of refusing or accepting the cookies used by these companies to adapt the advertisements likely to be displayed on your terminal to your browsing information: http://www.youronlinechoices.com/fr/controler-ses-cookies/ .

This European platform is shared by hundreds of Internet advertising professionals and constitutes a centralised interface allowing you to express your refusal or acceptance of cookies likely to be used to adapt the advertisements that may be displayed on your terminal to its browser.

You have several options for deleting cookies and other tracers.

14. UPDATING OF THE DATA PROTECTION POLICY

The privacy policy may be modified or amended at any time. You are invited to consult it regularly. Last modification: 30/05/18

LEGAL NOTICES

Publisher: Pharmacie France Saint Louis, SELARL, with a capital of 10 000,00 € euros whose address is 1 rue de Seville 68300 Saint Louis

Email : pharmaciefrancetrade68[@]gmail.com

Phone: 03 89 67 46 00

Licence number: XXXXXXXXXXXX dated 20-03-2002

RPPS number: XXXXXXXXXXXX

Intra-community VAT number: FR39441161247

Registration number of  the trade and registered companies register: 41161247

SIRET number: 44116124700024

APE number: 4773 Z “Retail sale of pharmaceutical products in specialized shops”

Full-time pharmacists :

Mr KUENTZ Olivier ,  Mrs SPEZIA Sabrina

Host: CLARANET, a simplified joint stock company whose head office is located at 18 Rue Du Faubourg Du Temple, 75011 PARIS. Telephone: 0826 007 656

ARS territorially competent: https://www.grand-est.ars.sante.fr ARS Grand Est (headquarters) 3, Boulevard Joffre – 54000 Nancy

Ordre national des pharmaciens (National Pharmacists’ Association): http://www.ordre.pharmacien.fr/

Ministry of Solidarity and Health: http://solidarites-sante.gouv.fr/

Agence Nationale de Sécurité du Médicament et des Produits de Santé (ANSM): http://ansm.sante.fr/