Sales Terms

These General Terms and Conditions (hereinafter “GTC”) apply to any purchase made by a natural person (hereinafter “CUSTOMER”) on the website pharmaciefrancestlouis.com (hereinafter “WEBSITE”) Pharmacie France Saint Louis, 1 rue de Seville 68300 Saint Louis Tel: 03 89 67 46 00, e-mail: pharmaciefrancetrade68[@]gmail.com (hereinafter “SELLER”). 

IMPORTANT

Any order placed on the website implies mandatory acceptance by the CUSTOMER of these General Terms and Conditions without reservation.

You have the possibility to register free of charge on the BLOCTEL telephone advertising opposition list ( www.bloctel.gouv.fr ) in order to stop being harassed by telephone by a professional with whom you do not have an ongoing contractual relationship, in accordance with the Consumer Code no. 2014-344 of 17 March 2014. Every consumer has the possibility to register free of charge in this list at https://conso.bloctel.fr/index.php/inscription.php

In these General Terms and Conditions, the terms used hereinafter shall have the following meanings:

” SELLER “: means Pharmacie France Saint Louis, 1 rue de Seville 68300 Saint Louis.

” CUSTOMER “: means the contracting party of the SELLER who guarantees to have the capacity of a consumer as defined by French law and jurisprudence. In this respect, it is expressly understood that the CUSTOMER acts outside any ordinary or commercial activity.

“DELIVERY”: means the first presentation by the CUSTOMER of the PRODUCTS ordered at the delivery address indicated at the time of the order.

“PRODUCTS”: means the totality of the products available on the WEBSITE.

“TERRITORY”: means metropolitan France (excluding overseas departments and territories).

General Terms and Conditions

These General Terms and Conditions govern the sale of PRODUCTS by the SELLER to its CUSTOMERS.

The CUSTOMER is clearly informed and acknowledges that the WEBSITE is aimed at consumers and that professionals must contact the SELLER’s sales department to benefit from the separate contractual conditions. 

The CUSTOMER undertakes to read carefully these General Terms and Conditions and to accept them before making payment for any order of GOODS placed on the WEBSITE.

These General Terms and Conditions are referenced by a link at the bottom of each page of the WEBSITE and must be consulted before placing an order. The CUSTOMER is advised to read carefully, download, print and keep a copy of the General Terms and Conditions.

The SELLER recommends that the CUSTOMER read the General Terms and Conditions each time a new order is placed, as the latest version of these Terms and Conditions will apply to each new order of GOODS.

By clicking the first button to place the order and the second button to confirm the order, the CUSTOMER confirms that he/she has read, understood and accepted the General Terms and Conditions without any restrictions or conditions.

In order to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and legally competent or, if he/she is a minor, must be able to prove the consent of his/her legal representatives.

The CUSTOMER will be asked to provide information that will allow its identification by filling out the form available on the WEBSITE. The sign (*) indicates the mandatory fields that must be completed in order for the CUSTOMER’s order to be processed by the SELLER. The CUSTOMER can check the status of his order on the WEBSITE. The monitoring of the DELIVERIES may be carried out, if necessary, with the help of the online tracking tools of certain transport companies. The CUSTOMER may also contact the SELLER’s sales department by email at pharmaciefrancetrade68[@]gmail.com at any time to obtain information on the status of his order.

The information provided by the CUSTOMER to the SELLER when placing an order must be complete, accurate and up to date. The SELLER reserves the right to require the CUSTOMER to confirm its identity, authorization and the information provided by appropriate means. 

5.1 CHARACTERISTICS OF THE PRODUCTS

The SELLER undertakes to present the main characteristics of the PRODUCTS (on the information sheets available on the WEBSITE) and the compulsory information that the CUSTOMER must receive according to the applicable law.

The CUSTOMER undertakes to read this information carefully before placing an order on the WEBSITE.

All PRODUCTS sold by the SELLER are new and comply with the European legislation in force and the standards in force in France.

5.2. ORDER PROCEDURE

Orders for PRODUCTS are placed directly on the WEBSITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that the steps may vary slightly depending on the CUSTOMER’s home page).

5.2.1. SELECTION OF PRODUCTS AND PURCHASE OPTIONS

The CUSTOMER must select the PRODUCT(S) of his/her choice by clicking on the relevant PRODUCT(S) and selecting the desired characteristics and quantities. Once the PRODUCT is selected, the PRODUCT will be added to the CUSTOMER’s shopping cart. The CUSTOMER can then add as many PRODUCTS to the shopping cart as he/she wishes.

5.2.2. ORDERS

After the CUSTOMER has selected the PRODUCTS and placed them in the shopping cart, he/she must click on the shopping cart and check the contents of his/her order for correctness. If the CUSTOMER has not already done so, he will then be asked to identify or register himself.

Once the CUSTOMER has confirmed the contents of the shopping cart and has identified/registered, he/she will be shown an automatically completed online form summarizing the price, applicable taxes and delivery costs, if any.

The CUSTOMER will be asked to verify the content of his/her order (including quantity, characteristics and references of the PRODUCTS ordered, billing address, payment method and price) before confirming the content of his/her order.

The CUSTOMER may then make payment for the PRODUCTS by following the instructions on the WEBSITE and providing all the information required for invoicing and DELIVERY of the PRODUCTS. For PRODUCTS for which options are available, these specific references will appear if the correct options have been selected. The orders placed must contain all the information necessary for the proper processing of the order.

The CUSTOMER must also select the shipping method chosen.

5.2.3. ACKNOWLEDGEMENT OF RECEIPT

Once all the steps described above have been completed, a page will appear on the WEBSITE confirming receipt of the CUSTOMER’s order. A copy of the confirmation of receipt of the order will be automatically sent to the CUSTOMER by e-mail, provided that the e-mail address provided via the registration form is correct.

The SELLER shall not send an order confirmation by mail or fax.

5.2.4. INVOICING

During the ordering process, the CUSTOMER must enter the information required for invoicing (the sign (*) indicates the mandatory fields that must be filled in in order for the SELLER to process the CUSTOMER’s order).

In particular, the CUSTOMER must clearly indicate all information related to the DELIVERY, especially the exact delivery address and any access code to the delivery address.

The CUSTOMER must also indicate the chosen means of payment.

Neither the order form that the CUSTOMER issues online nor the confirmation of receipt of the order that the SELLER sends to the CUSTOMER by e-mail constitute an invoice. Regardless of the order or payment method used, the CUSTOMER will receive the original invoice in the package when the GOODS are DELIVERED.
5.3. DATE OF ORDER

The date of the order is the date on which the SELLER confirms online the receipt of the order. The deadlines indicated on the WEBSITE start to run only from this date.

5.4 PRICES

For all the GOODS, the CUSTOMER will find on the WEBSITE prices displayed in Euros including all taxes, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, on the delivery address and the carrier or means of transport chosen).

Prices include, in particular, value added tax (VAT) at the rate applicable on the date of the order. Any change in the applicable tax rate may affect the price of the GOODS from the date on which the new tax rate comes into force.

The applicable VAT rate is expressed as a percentage of the value of the PRODUCTS sold.

The prices of the SELLER’s suppliers may change. Consequently, the prices indicated on the WEBSITE may change. They may also be changed in case of special offers or special sales.

The prices indicated are valid unless there is a gross error. The price indicated on the WEBSITE at the time of the CUSTOMER’s order is valid.

5.5. AVAILABILITY OF THE PRODUCTS

The Trader undertakes to deliver the PRODUCT on the date or within the term indicated to the CUSTOMER, unless otherwise agreed by the Parties.

The unavailability of a PRODUCT is usually indicated on the page of the relevant PRODUCT. The CUSTOMERS may also be informed about the restocking of a PRODUCT by the SELLER.
In any case, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER immediately if the PRODUCT is not available.

If a PRODUCT is not available, the SELLER may, and if the parties agree, offer an alternative PRODUCT of the same quality and price accepted by the CUSTOMER.

If the CUSTOMER decides to cancel its order of unavailable PRODUCTS, it shall receive a refund of all amounts paid for the unavailable PRODUCTS no later than fourteen (14) days after payment.

In case of prolonged unavailability (more than 30 days), the Customer may, by registered letter or email, either cancel the order or request the Pharmacy to deliver the Product within a reasonable period of time. After the expiration of this period, the Customer may request the cancellation of the order. The Customer will be refunded to the debited bank account within a maximum of fourteen (14) days. 

5.6. ORDER OF MEDICINES

Medications that are from the cold chain or have a near expiration date are excluded from the order.

No minimum order value is imposed, ordering a single medication is possible.

Prior to each order, the patient will complete a questionnaire regarding the individual’s condition.

The order must not exceed the exemption limits per active ingredient established in article R.5132-2 of the French Ministry of Health (CSP) in order for the drug to be non-prescription.

The pharmacist must process the order within 48 hours.

Before releasing the order, the pharmacist checks that there are no contraindications or interactions with other medicines. If there are not, the order is blocked and the patient is contacted to explain the reasons and provide appropriate advice.

Activation of the link to the website of the Pharmacists Association, where the approved websites are listed, is a mandatory requirement for confirmation of the best

The SELLER shall remain the owner of the PRODUCTS delivered until their full payment by the CUSTOMER.

The foregoing provisions shall not prevent the risk of loss or damage to the PRODUCTS which are the subject of the retention of title, as well as the risk of damage which they may cause, from passing to the CUSTOMER at the time of receipt by the CUSTOMER or by a third party designated by the CUSTOMER who is not the carrier. 

The modalities of DELIVERY of the PRODUCTS are provided for in the “Delivery Policy”, referred to in Annex 2 of the present Conditions and accessible through a hyperlink at the bottom of each page of the WEBSITE. 

Any contract concluded with the CUSTOMER corresponding to an order with a value exceeding 120 euros (VAT included) will be archived by the SELLER for ten (10) years in accordance with Article L. 213-1 of the Consumer Code.

The SELLER agrees to archive this information in order to keep track of the transactions and to provide a copy of the contract upon the CUSTOMER’s request.

In the event of a dispute, SELLER has the opportunity to prove that its electronic tracking system is reliable and ensures the integrity of the transaction. 

The modalities of the right of withdrawal are set forth in the “Withdrawal Policy”, available in Appendix 1 of these Terms and Conditions and accessible through a hyperlink at the bottom of each page of the WEBSITE. 

ARTICLE 7.

7.1. MEANS OF PAYMENT

The CUSTOMER may pay for its PRODUCTS online on the WEBSITE using the means offered by the SELLER.
The CUSTOMER guarantees the SELLER that he/she has all the necessary authorizations to use the chosen means of payment.
The SELLER shall take all necessary measures to ensure the security and confidentiality of the data transmitted online in the context of online payment on the WEBSITE.
In this regard, it is noted that all payment information provided on the WEBSITE will be forwarded to the WEBSITE’s bank and will not be processed on the WEBSITE.

7.2. PAYMENT DATE

In case of a one-time payment by credit card, the CUSTOMER’s account will be debited as soon as the order of the PRODUCTS has been placed on the WEBSITE.

In case the CUSTOMER decides to cancel his order of unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5 of these General Terms and Conditions.

7.3. DELAY OR REFUSAL OF PAYMENT

If the bank refuses to charge a card or other means of payment, the CUSTOMER must contact the SELLER’s customer service to pay for the order with another valid means of payment.

If the transmission of the cash flow owed by the CUSTOMER proves impossible for any reason, whether by objection, refusal or for any other reason, the order will be cancelled and the sale will be automatically terminated.

Any contract concluded with the CUSTOMER corresponding to an order with a value exceeding 120 euros (VAT included) will be archived by the SELLER for ten (10) years in accordance with Article L. 213-1 of the Consumer Code.

The SELLER agrees to archive this information in order to keep track of the transactions and to provide a copy of the contract upon the CUSTOMER’s request.

In the event of a dispute, SELLER has the opportunity to prove that its electronic tracking system is reliable and ensures the integrity of the transaction.

The SELLER shall remain the owner of the PRODUCTS delivered until their full payment by the CUSTOMER.

The foregoing provisions shall not prevent the risk of loss or damage to the PRODUCTS which are the subject of the retention of title, as well as the risk of damage which they may cause, from passing to the CUSTOMER at the time of receipt by the CUSTOMER or by a third party designated by the CUSTOMER who is not the carrier.
The modalities of DELIVERY of the PRODUCTS are provided for in the “Delivery Policy”, referred to in Annex 2 of the present Conditions and accessible through a hyperlink at the bottom of each page of the WEBSITE.

PRODUCTS are packed according to the applicable transport standards to ensure maximum protection of the PRODUCTS during DELIVERY.

PRODUCTS in accordance with the conditions set out in Appendix 1 – Cancellation Policy.

PRODUCTS are packed according to the applicable transport standards to ensure maximum protection of the PRODUCTS during DELIVERY. CUSTOMERS undertake to comply with the same standard to ensure maximum protection of the PRODUCTS during DELIVERY. CUSTOMERS undertake to comply